Refund policy

We want you to love what you ordered. If something isn't right, you may request a return within 3 days of receiving your item.

 

Eligibility

To qualify for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, washing, or damage will not be accepted.

 

How to start a return

Contact us at rayor.eg1@gmail.com with your order number and the item you'd like to return. We'll guide you through the next steps.

 

Processing time

Once we receive your returned item, we'll inspect it and process your refund or exchange within 3 days. Refunds are issued to your original payment method; Cash on Delivery orders are refunded via bank transfer or store credit.

 

Non-returnable items

Sale items, gift cards, and intimate or hygiene-sensitive items are final sale and cannot be returned.

 

Damaged or incorrect items

If you receive a defective, damaged, or incorrect item, contact us within 3 days of delivery and we'll make it right at no extra cost to you.

 

Questions? Reach us anytime at rayor.eg1@gmail.com.